Support

How can we help?

Answers for businesses using Renomex and for our independent business developers. A real person reads every message.

// For businesses

How does Renomex work?

After each visit, Renomex asks your customer for a rating while the visit is still fresh. Every customer is offered your Google review page in one tap, and anyone can also send you a private note.

We never filter by rating and never reward a review, so everything stays inside Google's review policy.

Is there a free trial?

Yes. You can try Renomex free before the first payment. The exact trial length is shown on the checkout page before you sign up.

How do I pay, and can I cancel?

Payment runs securely through Stripe, monthly. You can cancel at any time: write to support@renomex.app from the email address you signed up with, and we stop the subscription.

I lost my Renomex link or QR code

Write to support@renomex.app from the email address you signed up with, and we send your link again.

Is my customers' data safe?

Customers rate without an account, without a login and without tracking. Our site uses no cookies and no third-party analytics. Details: Privacy.

// For business developers

Where is my dashboard?

Your personal dashboard link is in your welcome email. It looks like renomex.app/dashboard?k=… and is your login, so please keep it private.

Lost it? Write to affiliates@renomex.app from your personal email and we send it again.

Why do I have to sign the agreement first?

Everyone works under the same written terms. The first time you open your dashboard you sign the developer agreement there (tick and type your name), and a PDF copy is emailed to you. After that the dashboard opens fully.

What is my referral link?

https://renomex.app/?ref=yourcode. Your code is in your welcome email and on your dashboard. Businesses that sign up through your link are credited to you.

How does my commission work?

You earn a share of what each business you brought actually pays, every month for as long as they stay. Your dashboard shows your clients and what you are owed.

The exact rates, thresholds and payout rules are in your signed agreement; that document is what counts.

How should I present myself?

As an independent business developer working with Renomex, never as Renomex itself and never as a partner of the company. Contact only people who agreed to be contacted, and never promise what the product does not do.

How do I apply?

Fill in the form at renomex.app/apply. We read every application and reply by email.

// Renomex email

How do I log into my Renomex mailbox?

Go to box.renomex.email/mail and log in with your full address (e.g. name@renomex.email) and the password from your welcome email. Please change the password after your first login.

I forgot my mailbox password

Write to affiliates@renomex.app from your personal email address, and we set a new one for you.

Can I install it as an app?

Yes. Open the webmail and tap Install app. On iPhone and iPad: tap Share, then “Add to Home Screen”.

Are there sending limits?

Yes, to protect everyone's deliverability: up to 50 recipients per hour, 200 per day and 20 per email. Normal one-to-one business email is never affected. Bulk mailing is not allowed.

Can I use it in Outlook or on my phone's mail app?

Write to affiliates@renomex.app and we send you the exact settings for your app.

Still need help?

Businesses: support@renomex.app
Business developers: affiliates@renomex.app